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Return a piece

A piece doesn’t fit, or you don’t love it as much as you hoped? Here is how to send it back to us, step by step.

In five steps

  1. Make your requestFrom your order, choose the piece and tell us what you would like: a refund, an exchange or a credit note. You have 14 days after delivery, without giving any reason.
  2. Photograph the pieceA few photos help us prepare your exchange or refund before the piece even reaches us. They are optional.
  3. Pack it with careIn its original packaging if you have it, labels attached, with your return number.
  4. Send it back or drop it offNo later than fourteen days after your request, by tracked delivery, or at the showroom by appointment.
  5. We check itAs soon as it reaches us, we check the piece. The refund follows no later than fourteen days after your request; an exchange leaves as soon as it is ready.

Your orders

Enter your order number and your email address: we will send you the link to your order, where you will find “Return a piece”.

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The photos that help us

Take them in daylight, with the piece laid flat or on a hanger.

  • The whole piece, front then back
  • The house label and the size label
  • For shoes: the soles and the inside
  • A defect, if there is one: close up, in focus
  • The box, the cover and the accessories

Eight photos at most, in JPEG, PNG or WebP. They are checked before they reach us.

Packing the piece

  • In its original packaging if you have it: box, cover, dust bag.
  • Labels attached, the piece just as you received it.
  • A sturdy box, with the piece wedged so it cannot move.
  • Your return number (RT-…) slipped into the parcel.
  • A tracked delivery, insured for the value of the piece. Keep the proof of posting.