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Frequently asked questions
Updated on
Answers to the questions we are asked most often. Yours is not here? Write to us: we will answer you in person.
Someone who accompanies you when you shop for fashion. They get to know your style, your figure, your needs and your budget, then choose pieces that suit you. You save time, and you avoid buying on impulse.
We come to you with a selection of pieces chosen to match what you are looking for, which we will have discussed together before the appointment. You try them on at home, we advise you on sizes and combinations, and you decide there and then.
Choose the appointment that suits you and a free slot with the “Appointment” button at the top of every page. If you leave us your email address, you receive a message confirming your request: it contains a link to cancel in one step. The slot is then freed, and we are notified.
Houses such as Berluti, Burberry, J.M. Weston, Jimmy Choo, Lancel and Salvatore Ferragamo. All those we present are on the Houses page.
Yes. Many pieces we do not have in the boutique can be ordered from the houses: see Special order. For a rare or exceptional piece, describe it on the A piece you cannot find? page: we will look for it for you, with complete discretion.
A one-off event around one or more houses, on a given date, by invitation. To be invited, sign up at the bottom of any page, under “Private sales”: you receive one email per sale, nothing more.
Yes: we dress your teams, and we set up a selection at your workplace or at an event. Describe your project on the Business page: we will come back to you with a proposal.
Yes. You have 14 days after receipt to change your mind, without giving any reason. The request is made online, from your account or from your order tracking page. Everything is explained in Returns and exchanges.